Computer Support Analyst 1
UW CODE AND REPRESENTATIVE GROUP
17925 (NE S SEIU 925 Non Supv)
22460 (NE H NI SEIU 925 Non Supv)
CLASS SERIES CONCEPT
The primary function is to provide a combination of analysis and technical computer support functions focusing on the planning, acquisition and use of computer hardware and software for an organization/unit(s). Apply the institution’s technology standards to departmental systems and inform departmental users of those standards.
This series is distinguished from other computer-related series by its emphasis on developing systems solutions that require understanding of the specific disciplines of the organization/unit being supported AND performing a combination of hardware, software, database, programming, user training, and/or networking functions to meet the specific needs of the unit.
While positions typically function as generalists and include elements of work described in other computing series, they are typified by a blend of duties rather than focusing on any one area such as applications programming, operating systems programming/support, technical software support, and hardware troubleshooting and repair. Work often involves maintaining or administering one or more local area networks designed for departmental use.
BASIC FUNCTION
Support and maintain the computer information systems and hardware of an organization/unit by performing a combination of computer support functions such as data processing, application maintenance, application software support, operating systems, and hardware support.
DISTINGUISHING CHARACTERISTICS
Under general supervision, support the computing needs of an institution/department/unit consisting of multiple software applications running in stand alone or networked environments.
The following components are evaluated when determining the overall function and level of responsibility of the work performed. Each component does not have to be met when deciding if a position is best described by this class; however, positions generally encompass three or more of the following functional areas:
1. Data Processing and Applications Maintenance
Apply the specific disciplines of the organization/unit by using report generators and query tools to manipulate and process data; develop routine spreadsheets and databases using application generators; update and maintain application programs.
2. Application Software Support
Provide technical support and instruction to users in the use of various software application systems and provide analysis on how to apply them to the specific discipline(s) of the organization/unit; write and maintain user documentation; install, update and configure software packages.
3. Operating Systems Support
Write operating system command procedures; maintain, modify, and install system level software such as operating systems, device drivers and communications software.
4. Hardware Support
Diagnose and resolve hardware problems and refer complex problems to hardware maintenance, software support or vendor support. Install and configure hardware and peripheral devices; assist in testing and evaluating hardware and software products for institution standards.
TYPICAL WORK
Apply the institution’s technology standards in the support and maintenance of departmental systems; educate departmental users about those standards;
Meet with users/clients and provide analysis on how to apply software applications to the specific discipline(s) of the organization/unit;
Develop routine spreadsheets and databases using application generators; update and maintain application programs;
Maintain various system software such as operating systems, backup, inventory, directory maintenance, local software utilities, and printing systems;
Provide training on software applications and operating systems; write and maintain user documentation;
Diagnose and resolve hardware problems and refer complex problems to hardware maintenance, software support or vendor support;
Install and configure software and hardware;
As a team member, perform systems analysis and program design tasks in determining computer system specifications, developing systems, operational procedures, and developing data models;
Write simple programs and maintain program modules;
Assist in testing and evaluating hardware and software products for institution standards;
Monitor security, capacity and resource management systems/network;
May direct the work of others;
Perform related duties as required.
MINIMUM QUALIFICATIONS
Two years of experience in programming or computer support services of a technical nature
OR
equivalent education/experience.
CLASSIFICATION HISTORY
01/01/1994: New Class
05/01/2000: New to CSA
06/01/2005: CSR Class Conversion