Order Fulfillment Coordinator Supervisor
UW CODE AND REPRESENTATIVE GROUP
17735 (NE S SEIU 925 Supv)
22418 (NE H NI SEIU 925 Supv)
BASIC FUNCTION
Supervise Order Fulfillment Coordinators and other personnel and perform administrative duties in a book order fulfillment unit of an institution’s publishing house.
DISTINGUISHING CHARACTERISTICS
With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions.
Coordinate work flow with other departmental units; prepare reports related to unit performance; develop policies and procedures.
TYPICAL WORK
Supervise assigned personnel performing order fulfillment activities;
Develop and implement unit operating policies and procedures; prepare and maintain procedures manual for the use of order fulfillment staff;
Coordinate work flow with other units in department such as shipping, production, and marketing;
Develop policies and monitor processing of orders by staff, ensuring that deadlines are met;
Prepare reports related to unit performance;
Help plan special sales, direct mail projects and sales goals; provide input for budget development and maintenance;
Perform duties of Order Fulfillment Coordinators;
Perform related duties as required.
MINIMUM QUALIFICATIONS
High school graduation or equivalent AND four years of experience in order fulfillment
OR
equivalent education/experience.
CLASSIFICATION HISTORY
11/08/1991: New Class
05/01/2000: New Class
06/01/2005: CSR Class Conversion