Telephone Communications OPR Lead-Hosp
UW CODE AND REPRESENTATIVE GROUP
17285 (NE S SEIU 925 Non Supv)
22270 (NE H NI SEIU 925 Non Supv)
BASIC FUNCTION – Lead
Lead operators engaged in operating an institution telephone switching system.
BASIC FUNCTION – Hospital Lead
Lead operators engaged in operating a telephone switching system serving an institution and teaching hospital or medical center.
DISTINGUISHING CHARACTERISTICS – Lead
Under general supervision, lead Telephone Communications Operators.
DISTINGUISHING CHARACTERISTICS – Hospital Lead
Under general supervision, lead Telephone Communications Operators – Hospital.
TYPICAL WORK
Regularly assign, instruct and check the work of employees;
Assist in the training of Telephone Communications Operators/Telephone Communications Operators – Hospital; instruct on departmental, institution and emergency procedures;
Monitor Telephone Communications Operators/Telephone Communications Operators – Hospital to ensure that departmental, institutional and emergency procedures are followed; report problems to supervisors;
Perform the duties of Telephone Communications Operators/Telephone Communications- Operators – Hospital;
May issue pagers or keys in accordance with established procedures;
May monitor telecommunications equipment and initiate established procedures;
Perform related duties as required.
MINIMUM QUALIFICATIONS
High School Diploma, or GED Certificate; AND two years of experience as a Telephone Communications Operator/Telephone Communications Operator – Hospital. Six months of additional qualifying experience may substitute for required education.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
CLASSIFICATION HISTORY
02/07/1973: New Class
06/17/1983: Revise Title & Class
07/02/1990: Revise MQ
06/01/2005: CSR Class Conversion
05/16/2023: Updates to DCs and typical work