University of Washington Human Resources

Lyn Wiltse

PDSA Consulting

PHILOSOPHY STATEMENT

Lyn utilizes Plan-Do-Study-Act (PDSA) methodology help people to accomplish their goals and reach their full potential. She is a skilled facilitator of interest-based problem solving and process improvement efforts. She demonstrates empathetic listening which creates a trusting environment for relationship building and consideration of new ideas. Lyn believes in transferring critical knowledge and skills to clients to allow them to continue with improvement and teambuilding initiatives on their own.

AREAS OF EXPERTISE/RESULTS

EXPERIENCE / SELECTED PROJECTS

• Over 25 years of experience in the areas of process improvement, strategic planning, organizational change, leadership development, and team development. This includes workshops and retreats.
• Training and Organizational Assessment for UW Bioengineering Department (2012-2014).
• Facilitation of Business Process Redesign and Automation (BPRA) project retrospective for UW HR Administration and Information Systems (2011-2013).
• Organizational Assessments for UW School of Medicine (2011-2012).
• Design and delivery of Process Improvement Tools for UW Dept. of Housing & Food Services (2010) and for UW Professional & Organizational Development (2009).
• Development and presentation of “The Path to Lean” for UW Medical Center (2006). Facilitation of relicensing of hydroelectric projects for PSE and SCL resulting in settlement agreements signed by all stakeholders.
• Facilitation of license implementation meetings (2004 – present).
• Presentation of Facilitator Training to US Forest Service to build internal cadre of facilitators (2015).
• Facilitation of Marbled Murrelet Conservation Strategy Team for WA State DNR (2014); Ecosystem Services Panel Discussion: impact of shellfish farming on salmonid species for WA State DNR (2011).

CREDENTIALS

SELECTED CLIENTS